Return Policy

Our Commitment to Quality

At Vibecrfaunaer, we are dedicated to providing exceptional clothing alteration and repair services. Our skilled team works diligently to ensure every garment receives careful attention and professional craftsmanship. We stand behind the quality of our work and want you to be completely satisfied with the services we provide.

This Return Policy outlines our service satisfaction policies, procedures for addressing concerns, and the terms under which we offer remedies for services that do not meet your expectations. Please read this policy carefully to understand your rights and our obligations.

Nature of Our Services

It is important to understand that clothing alteration and repair services are customized, hands-on services that permanently modify your garments. Unlike retail products, altered or repaired garments cannot be returned to their original condition. Therefore, our approach to service satisfaction focuses on ensuring the work meets agreed-upon specifications rather than traditional product returns.

Before we begin any work, we conduct thorough consultations to understand your needs, assess the garment, and discuss the expected outcome. We encourage open communication throughout this process to ensure clarity and mutual understanding.

Service Guarantee

We guarantee that all alterations and repairs will be performed using professional techniques and quality materials. Our service guarantee covers:

• Workmanship quality and technique execution
• Adherence to measurements and specifications agreed upon during consultation
• Proper functioning of repairs, such as secure seams and functioning zippers
• Use of appropriate materials and thread matching
• Completion of all requested services as outlined in your service agreement

This guarantee applies to the service performed and does not extend to the garment itself, pre-existing conditions, or normal wear and tear that occurs after service completion.

Inspection Upon Pickup

When you pick up your garment, we strongly encourage you to inspect the work while still at our location. This allows us to:

• Review the completed work with you
• Address any immediate concerns or questions
• Make minor adjustments on the spot if needed
• Ensure the alterations meet your expectations
• Confirm that all requested services have been completed

Trying on the garment at pickup is highly recommended, especially for fitted items. This helps identify any fit issues that can be corrected immediately or scheduled for adjustment.

Service Satisfaction Period

If you discover an issue with our work after leaving our location, you must notify us within 7 days of pickup. This timeframe allows us to:

• Verify that the issue relates to our workmanship
• Assess the garment's condition
• Determine the appropriate remedy
• Address the issue promptly while the work is still recent

Issues reported after 7 days may not be eligible for free correction, as we cannot verify whether the problem existed when the garment left our care or developed subsequently through wear, cleaning, or other factors.

Eligible Concerns

We will address the following types of concerns at no additional charge if reported within the satisfaction period:

Workmanship Issues

• Uneven hems or crooked seams
• Loose or skipped stitching
• Improperly installed zippers or closures
• Measurements that significantly deviate from agreed specifications
• Incomplete alterations or repairs
• Visible thread ends or unfinished edges
• Puckering or gathering where not intended

Service Errors

• Services not performed as requested
• Wrong measurements applied
• Incorrect alterations made to the garment
• Failure to follow specific instructions provided during consultation

Non-Eligible Concerns

The following situations are not covered under our service satisfaction policy:

Pre-Existing Conditions

• Fabric damage, wear, or deterioration that existed before service
• Color fading or discoloration present prior to our work
• Manufacturing defects in the original garment
• Poor quality fabric or construction of the original item
• Stains, holes, or damage not related to our alteration work

Normal Service Limitations

• Slight variations in fabric behavior during alteration
• Minor color differences between original and replacement materials when exact matches are unavailable
• Removal of original stitching marks or holes
• Natural fabric characteristics such as stretching or shrinkage
• Limitations discussed and acknowledged during initial consultation

Post-Service Issues

• Damage occurring after pickup
• Changes to garment fit due to body changes
• Wear and tear from normal use
• Damage from improper cleaning or care
• Issues arising from alterations made by other tailors after our work
• Problems reported more than 7 days after pickup

Client Change of Mind

• Changes to desired fit or style after work is completed
• Dissatisfaction with a look or style that was agreed upon
• Preference for different measurements than those discussed
• Regret about requested alterations

Remedy Options

When an eligible concern is identified, we will work with you to determine the most appropriate remedy. Our options include:

Correction of Work

In most cases, we will offer to correct the issue at no additional charge. This may involve:

• Adjusting fit or measurements
• Re-stitching seams or hems
• Correcting alignment or symmetry issues
• Completing unfinished work
• Making additional adjustments to achieve the desired result

A second fitting may be required to ensure the corrections meet your satisfaction.

Partial Refund

If the issue cannot be satisfactorily corrected, we may offer a partial refund proportional to the nature of the problem and the portion of services affected. The refund amount will be determined based on:

• The severity of the issue
• The proportion of work affected
• Whether any portion of the service was completed satisfactorily
• The ability to use or wear the garment despite the issue

Full Refund

In rare cases where our work has rendered a garment unwearable or significantly damaged it due to our error, we may offer a full refund of the service cost. This does not include reimbursement for the garment's value, as our liability is limited to the cost of services performed.

Claim Process

To submit a service concern or claim, please follow these steps:

Step 1: Contact Us

Reach out to us within 7 days of pickup by phone, email, or in person. Provide the following information:

• Your name and contact information
• Date of service and pickup
• Description of the concern or issue
• Photos of the issue if possible
• Original receipt or service agreement

Step 2: Assessment

We will schedule a time for you to bring the garment back for assessment. During this appointment, we will:

• Examine the garment and the reported issue
• Review the original service agreement and specifications
• Determine whether the issue is covered under our policy
• Discuss possible solutions with you

Step 3: Resolution

Based on our assessment, we will propose an appropriate remedy. If correction is possible and agreed upon, we will:

• Provide a timeframe for the corrective work
• Complete the corrections at no additional charge
• Schedule a follow-up fitting if necessary

If a refund is appropriate, we will process it using your original payment method within 14 business days.

Limitations of Liability

Our liability for any alteration or repair service is limited to the cost of the service performed. We are not liable for:

• The replacement value of the garment
• Sentimental or emotional value
• Consequential damages such as inability to attend an event
• Costs of replacement clothing
• Travel expenses or other indirect costs
• Damages exceeding the original service cost

We strongly recommend that customers obtain appropriate insurance for valuable or irreplaceable garments before having alteration work performed.

Deposit and Cancellation Policy

Service Deposits

For certain services, we may require a deposit at the time of service scheduling. Deposits are non-refundable if you cancel the service after work has begun. Deposits will be applied to your final service cost upon completion.

Cancellations

If you need to cancel or postpone a scheduled alteration:

• Cancellations before work begins: Full refund of any deposit paid
• Cancellations after work has started: Charges apply for work completed up to cancellation point
• Postponements: We will hold your garment for up to 30 days; after this period, storage fees may apply

Unclaimed Garments

Completed garments must be picked up within 60 days of notification. After this period:

• Storage fees of $5 per week may apply
• After 90 days, we reserve the right to dispose of or donate unclaimed items
• No refunds will be issued for unclaimed garments

Care Instructions

To maintain the quality of our alterations and repairs, please follow these care guidelines:

• Follow the garment manufacturer's care instructions
• Inform dry cleaners of recent alterations, especially near delicate areas
• Avoid excessive stretching or stress on altered areas
• Store garments properly to prevent damage
• Address any issues promptly rather than continuing to wear a problematic garment

Damage resulting from improper care or cleaning is not covered under this policy.

Special Considerations

Rush Services

Rush services are performed under compressed timelines and may have limited fitting opportunities. While we maintain quality standards, rush services are sold as-is with limited revision options.

Delicate and Vintage Garments

Alterations to delicate, vintage, or fragile garments carry inherent risks due to fabric age and condition. We will discuss these risks during consultation, and by proceeding, you accept these risks. Issues arising from fabric fragility are not covered under this policy.

Complex Alterations

Complex alterations may require multiple fittings to achieve optimal results. We will discuss fitting requirements during initial consultation and recommend an appropriate timeline.

Dispute Resolution

We are committed to resolving any concerns amicably and professionally. If you are not satisfied with our proposed remedy:

• Request to speak with a manager or owner
• Provide detailed explanation of your concerns
• Work with us to find a mutually acceptable solution

If we cannot reach a satisfactory resolution, disputes may be subject to arbitration as outlined in our Terms of Use.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Service agreements are governed by the Return Policy in effect at the time of service.

Contact Us

If you have questions about this Return Policy or need to report a service concern, please contact us:

We value your business and are committed to ensuring your satisfaction with our alteration and repair services.